$54 Million Dollar Laptop

Apparently, GeekSquad and Best Buy are embroiled in a lawsuit concerning a woman’s lost laptop. From what I’ve read, it appears that the Minneapolis-based Best Buy/GeekSquad branch lost this woman’s laptop, failed to notify her, and belittled the value of the equipment, offering her a replacement used laptop. These are the same entities that brought Toshi back to me just a couple of weeks ago. It’s amazing the damage the incompetence (or apathy– or both) of a small group of people can bring to a Fortune 500 company. I’m just glad I got Toshi back in one piece.

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